How can you nurture a great working relationship with your offshore workers in the Philippines? How can you ensure that tasks are performed excellently and projects are handled well even if you are miles apart? Here are some tips to help you get the most out of your outsourced services.
Meet your offshore team
Get to know the people who will help you grow your business, whether online or offline. Make the effort to meet them and show interest in what they do. Better if you devote time to interact with them. This way, you build trust and rapport between you and the employees.
Keeping your outsourced staff informed is the key to making sure that they will deliver according to your expectations. Regular meetings with the team allow you to get status updates so that you can monitor progress, know any potential challenges, and nip brewing issues in the bud. Aside from informing your offshore workers about project details and expectations, it is also essential to let them know how they contribute to your company’s growth and the difference they make.
Make your outsourced workers feel they are part of the team
Employee motivation drives productivity, and productivity is crucial to business growth. While Filipino workers are inherently motivated, you can further encourage them to do a great job by treating them as part of your full-time team rather than making them feel that they are just outsiders. It can be as simple as including them in company announcements and giving them a @yourbusiness corporate email address. Freebies like pens and shirts with your company logo will be also appreciated by your offshore staff.
Show them appreciation
Filipinos are known to be resilient and hard workers. But they also like being affirmed and praised for going a great job. That simple gesture can immensely boost employee morale and performance.
One of the top-of-mind global business process outsourcing (BPO) hubs in the world, the Philippines has a dynamic and fast-rising IT-BPO industry. This makes the country an attractive location for quality IT and software services for many international companies in the United States, United Kingdom, Australia, and other countries.
Below is the list of advantages you can enjoy when you outsource your company’s IT functions to the Philippines.
1. Lower labor cost yet efficient workforce
Compared to other countries in the world and even in Asia, the Philippines is one of the most cost-effective destinations for IT because of the low wages but high-quality services. Salaries there can go as low as 10% to 20% of those in the United States. Despite that, Filipino workers are known globally for their competence, perseverance, and efficiency.
2. Access to IT experts with excellent skills
If you are looking for real talents in the field of information technology, the Philippines is one of the best places to find them. IT professionals are trained well in terms of technical skills, as there are a lot of good IT and business schools in the country.
3. English proficiency and high literacy rate
The competitive advantages of the Philippines compared to its Asian neighbors are the Filipinos’ English speaking ability and high literacy rate. A workforce that can communicate well in English is an asset to any global company.
4. Know-how in global processes, systems, and standards
The outsourcing industry in the Philippines has shaped and improved Filipinos’ global viewpoint and expertise in international processes and systems.
Thus, it is no wonder that in the recent years, there has been a steady increase in outsourcing to the Philippines of IT services such as software and application development, programming, network management, systems management, database management, helpdesk, and backup.