Essential Tools for Managing Your Offshore IT Team
Especially for small and medium-sized businesses that do not have the budget to send key people to manage the overall outsourced IT operations in the Philippines, having some online tools will help tremendously in collaborating and communicating with your remote staff.
Having a little face time with your offshore staff or the Filipino managers (if the workforce is too large) can do wonders in the productivity and performance of the team. Even if you are miles away, you can conduct regular video conferences via Skype to keep your team updated on company developments and to update yourself as well on the progress of projects assigned to your Filipino staff.
Collaborating with your outsourced workers will not be a problem with project management software like Basecamp. It effectively streamlines the process by preventing things from slipping through the cracks. This online collaboration tool has a lot of features, including adding projects, sharing information, to-do lists for each member, messaging, and file uploads.
A shared folder that contains files needed to get anything done should be accessible anywhere. That is what Dropbox is in essence. You can access documents, videos, and images shared by your remote employees anywhere as long as there is an internet connection.
Whether you use the free or paid service, Google Apps for Business is your dependable tool for managing your remote team using Google’s popular tools such as Gmail, Google Calendar (for scheduling meetings), Google Docs (for organizing your team’s documents and spreadsheets), and Chat.